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Frequently Asked Questions
We’ve tried to make our website easy to use. If you have a problem and this section doesn’t help you, then call us at the telephone number below. Someone is always available from 8:00 am to 5:00 pm Central Time during any business day. We are happy to help you.
How do I find prices and order?
Look at the main banner above. There are "links" under "Product/Events" for the products we offer. Click on one of the links to go to a page with the pricing and order button.
To check the contents of your shopping basket, click on View Cart up above.
Listing of books/CDs/training
Look at the main banner above. There are "links" under "Product/Events" for the products and events we offer. Click on one of the links to go to a page with the pricing and order button.
How to find shipping charges
Put something in your shopping cart. You will then be able to calculate shipping.
Will I have to pay customs charges?
International clients are responsible for any import duties and taxes that some governments charge when a package reaches their country, as well as any surcharges by DHL and UPS to collect monies for customs. The value stated for customs will be the product total from the invoice. No exceptions will be made.
How to order by mail
Place the order as if you are ordering on line. Select the option to pay by check. Then print out the order and send it to us with a check (or credit card number). If you do not have a printer, you can mail us a note stating what you want and where we should send it. Be sure to include shipping charges and also sales tax when the order is shipped to Minnesota or Wisconsin.
Tracking orders
Order tracking is not a feature of our website, however, tracking information is often sent via email from our shippers, such as UPS. When this is not provided, our customer service will happily give you shipping information. Email Orders@LearningStrategies.com.
How to receive special prices and bonus items
When an offer includes bonus items, put the main item in the shopping cart. Then enter the Customer Code for the offer. At that point bonus items may appear in your shopping cart. If not, find them on the website and add them to your shopping cart manually.
If something goes wrong and you do not receive the special that you expect, go ahead a place the order with the prices given. When checking out type us a note in the "comments" area. We will contact you if we cannot accommodate your request.
Will you match someone else’s sale price?
Yes we will. If you find an authorized reseller selling a brand new program at a lower price, we will match their price if you prefer to purchase from us.
Place your order on our website at the price listed. When you check out you will be able to write us a message. Tell us what you would like. Be sure to tell us where you saw or heard the special price so we may verify it.
How to order on a payment plan
You may elect to pay for product orders over $99 on a two-month or three-month payment plan. We will add a $6 administration fee for two-month plans and a $9 administration fee for three-month plans. (NOTE: This option does not apply to seminar tuition.)
Follow this procedure:
- Make your order online.
- When you check out, write a message to us in the space provided. Say: "Please put this order on a two-month payment plan. I understand there is a $6 administration fee." Or, say: "Please put this order on a three-month payment plan. I understand there is a $9 administration fee."
- We will charge your credit card in two or three equal payments at the same time each month. If you receive an offer in the mail or through an email that offers a payment plan, enter the Customer Code for that offer before you check out. You will then be given the payment plan at no additional charge.
How shopping works
You put an item in your "shopping basket" by clicking on an order button. This brings you to your shopping basket. From here you can keep shopping or check out.
You can go to your shopping basket any time by clicking on "View Cart" in the upper right of the screen. You can see what you have selected, change what you have selected, or to check out.
Orders placed before 4:00 pm Central Time on any business day are generally shipped the next business day. (Next Day and Second Day orders are shipped the same day when they are placed before noon; otherwise, they are shipped the next business day.)
Weekend orders are generally shipped on Tuesdays.
Our shopping system is secure.
We accept Visa, Mastercard, American Express, and Discover cards.
What is a "Customer Code"
A "Customer Code" identifies a special promotional offer you may receive in the mail or through email.
The Customer Code does not identify who you are.
There is a place to enter your Customer Code in the shopping basket. When you do, a notice will appear explaining the special offer. When the offer entitles you to a discount on an item, the discount automatically appears after you put that item in your shopping basket.
Customer Codes are not required to place an order; they are only required to receive a special promotional price that are offered from time to time.
When your shopping basket comes up empty
If you order an item and your shopping basket comes up empty, make sure your "cookies" are turned on. The secure shopping system needs to use cookies to function properly.
How to download course materials with zip files?
For instructions on how to download your course material, please go to www.learningstrategies.com/zipfiles
When something doesn’t work
Close your browser window, and then come back to our website. If that doesn’t work, try restarting your computer. If that doesn't work, email us at Info@LearningStrategies.com . Describe the problem in the email and we will get back to you as soon as possible.
How to cancel an order before it ships
Call our Customer Service (888-800-2688 or 952-767-9800) before noon central time Monday through Friday.
When you place orders during the weekend or after business hours, you can send an email to Orders@LearningStrategies.com. Put "CANCEL ORDER" in the subject line to be sure we catch it in time.
When you place orders during the weekend or after business hours, you can send an email to Orders@LearningStrategies.com. Put "CANCEL ORDER" in the subject line to be sure we catch it in time.
In the event that we ship your order, you may return it under the satisfaction guarantee. We will not refund the shipping charges, however.
Continuing Education Units
You can receive CEUs for many of our trainings. These are issued by Anoka-Ramsey Community College. You can also receive CEUs for doing our personal learning courses. To receive credit for these courses, however, you must fill out forms provided by your licensing organization and then make a case for receiving CEUs.
More help is available in each "Product Section"
There is a "Frequently Asked Questions" area for each product. The link appears in the left column.
"Ask a Question"
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